General questions

Q: The registration key you sent me doesn't work, why?
A: Occasionally we receive a complaint from a registered user who has received registration keys but is having trouble applying then. This usually happens because the name and key have not been typed into the registration dialog exactly as shown in the registration e-mail. It is important to remember that character case, punctuation, and spaces are significant. We suggest that you cut and paste the name and key directly from your registration e-mail to the registration dialog. This is the easiest way to avoid problems.
Q: How can I get technical support?
A: Only registered users receive technical support. If you have a technical inquiry, and you can't find a solution in this page, please email us at support@levosoft.com. However, if you have a question or a suggestion please send to contact@levosoft.com.
Q: Why are your programs updated frequently?
A: Unlike larger software development outfits we do not schedule quarterly or annual releases of our software. As a smaller company, one of the advantages we offer you as our customer is responsiveness. If you have a feature you need to better achieve your objectives, or have discovered a bug that prevents from doing so, we will not force you to wait 6 months for the next scheduled release for a fix. We can, and generally do provide what you need in the short term. We get to work on it right away. Some changes requested will fall outside the general function of our products or are beyond our capabilities. In those cases we will inform you immediately.

Search in LAN questions

Q: I would like to download/order Search in LAN. But I can't find the link in your website. Where is it?
A: We upgrade Search in LAN to Beyond Search. Beyond Search includes all features and functions of Search in LAN, and also have the feature of search inside ftp servers. So we stopped to provide Search in LAN anymore. Please try our upgraded product Beyond Search.
Q: I have a licensed version of Search in LAN. Can I upgrade it to Beyond Search? Need I pay for the upgrade? 
A: You can upgrade your Search in LAN to Beyond Search for FREE. Just download the last version of Beyond Search. Run the program, and input your old license code of Search in LAN, then you get a licensed Beyond Search.

Common questions for Beyond Search and Super FtpSearch

Q: I need to search for several types of files at a time. Is that possible?
A: You can specify several wildcards separated with semicolons (;). For the example below, you might use "*.mp3;*.wav" to find all mp3 and wav files.

Fig. 1

Q: I don't want files to be listed in the result. I only want to search folders. How can I do it?
A: As showed below, in the main tab, select "Folders only" for type.

Fig. 2

Q: When I search on ftp servers, Beyond Search (Super FtpSearch) won't search for anything. Why?
A:
  1. Make sure you indicated a list of ftp servers (at list one ftp server), on which you would like to search your favorate files. For the example below, Beyond Search (Super FtpSearch) would search on ftp.microsoft.com

Fig. 3

If you did not add any ftp servers in the list, please press the "Add" button to add target ftp servers.

  1. If you had an ftp server list, but still get nothing in result, make sure you did NOT select the "Passive" mode for the connection to the ftp server (as shown below). Some well known ftp servers only allow active transfers.

    Fig. 4

Q: When I search on ftp servers, Beyond Search (Super FtpSearch) got no response. Why?
A: Possibly you are behind a firewall and try to connect a ftp server with active mode on a non-standard port (the standard ftp port is 21). So your firewall blocks the incoming data port connection from the server. To avoid this, select the "Passive" mode in the dialog box as shown in Fig.4.
Q: When I search on ftp servers, why the "Stop Search" button doesn't work?
A: This is possibly caused by the "passive mode" too. Refer to the question above, the program will fall in a deadly waiting and lost control of the ftp connection, when the firewall blocks the incoming data port connection from the server. In this case, you have to wait 5 minutes before a connection time-out. To avoid this problem, select the "Passive" mode in the dialog box as shown in Fig.4.
Q: What is the "Passive" mode option when I want to search on ftp servers?
A:

In the FTP protocol two ports are normally used, 20 and 21.

Port 21 is the control channel in which requests such as PUT, GET, and PWD are sent to the server.

Port 20 is the data channel in which actual files, folders and directory listings are sent.

Normally, when you connect to an FTP site, the site establishes the data connection to your PC (the client) on Port 20. However, if the site allows passive transfers, you can have your PC establish the data connection. 

Definition from RFC 959:
PASSIVE (PASV)
This command requests the server to "listen" on a data port (which is not its default data port) and to wait for a connection rather than initiate one upon receipt of a transfer command. The response to this command includes the host and port address this server is listening on.

Certain ftp servers support both active and passive transfers while other ftp servers only allow active transfers.

In some cases passive mode may be required for users who are behind some types of router-based firewalls or behind a gateway requiring passive transfers.

Q: How can I skip some specific folders?
A:
  1. In the "Folder" Tab, select the option of "Search in all but exclude:"

    Fig. 5

  2. Press the "Add" button, "Add Folder Item" dialog opens, input the folder's name you want to skip. Then press OK. The example shown below would exclude all folders whose name matches "*data*".

    Fig. 6

Q: I use your program to search on ftp servers. However, I have a list of 500 ftp servers. So I would like to import the list from a text file instead of input them one by one manually, how can I do?
A:

When you have a long list of ftp servers and you would like to import it from a text file instead of input them one by one, you can use the Load/Import button, then select ˇ°Import from Text Files(*.txt)ˇ± from the ˇ°Files of  type:ˇ± field of the ˇ°Openˇ± dialog.

Each line in the text file will be treat as an ftp server item. The format of each line should be:

    ftp://[Username:Password@]216.171.135.146(Ip)[:88(Port)]/starting folder/ˇ­   [1(passive mode)]

The Usernam:Password, Port, and Passive Mode fields are optional. If there is no  Username:Password field, the ftp server will be connected anonymously. If no Port field, the default port of ftp(port 21) will be used. If no passive mode field, the server would not be connected with passive mode.

Examples:        

ftp://user1:passddd@ftp.microsoft.com:21/software/

    Search from ftp://ftp.microsoft.com/software, port 21, login name is user1, password is passddd, not passive mode

ftp:// ftp.microsoft.com:21/software/

    Search from ftp://ftp.microsoft.com/software/, port 21, login anonymously, not passive mode

ftp:// ftp.microsoft.com/software/

    Search from ftp://ftp.microsoft.com/software/, port 21, login anonymously, not passive mode

ftp://user1:passddd@www.levosoft.com:28/downloads/   1

    Search from ftp://www.levosoft.com/download/, port 28, login name is user1, password is passddd, passive mode

Q: How I can sort founded files/folders?
A: In result list simple click on the column header

Beyond Search questions

Q: How to find mp3 files in my local network?
A:

1. In the main option tab, type *.mp3 in the field of ˇ°Search for files or folders named:ˇ±. 

2. Click at the ˇ°Search Inˇ± dropdown list. Select ˇ°Local Area Networkˇ± from the list. 

3. Press the "Search Now button"

Q: What is the difference between Super FtpSearch and Beyond Search?
A: Besides all the features of Super FtpSearch, Beyond Search also support searching in local network. The multithreaded search engine makes it very fast and efficient. Beyond Search can simultaneously search several severs in your network. This feature provides the 5-10 times faster search! Now you can find all required files (e.g. all MP3s) in your LAN within just several minutes.
Q: Is Beyond Search able to search hidden share?
A: Yes. Beyond Search could automatically search all hidden shares. 
Q: How to skip some slow servers when I search inside my network?
A:
  1. In the "Network" Tab, in the Server group, select the option of "Search in all but exclude:"

    Fig. 7

  2. Press the "Add" button, "Add Server  Item" dialog opens, input the server's name you want to skip. Then press OK. The example shown below would skip all server whose name matches "*server*".

    Fig. 8